This video of Barry Schwartz speaking to the recent TED conference takes about 20 minutes - but is well worth the investment of time. I found his insights into what constitutes "practical wisdom" and the folly of using rules and incentives to try to direct human behavior both thought-provoking and inspiring. It gave me another conceptual framework to explain my instinctive dislike of incentive-based compensation systems. It also reinforced my commitment to transforming a library (and by that I mean most libraries, not just PVLD) culture that has a long tradition of trying to manage the behavior of our customers using rules and incentives (albeit reverse incentives in the form of fines) into one that has the minimum number of rules necessary for efficient operation buttressed by employees that have the authority to apply their practical wisdom to solve the problems they are faced with in their everyday work.
(And thanks to my friend Eileen for leading me to the video!)